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Terms & Conditions

Effective Date: 3/1/2025

Welcome to The Pity Party Club! Before using our services, please read these Terms & Conditions carefully. By accessing or using our website and services, you agree to be bound by these terms.

Table of Contents

  1. Overview of Services

  2. Eligibility

  3. No Professional or Crisis Support

  4. User Responsibilities

  5. Payment & Refunds for Services

  6. E-Commerce Sales & Return Policy​

  7. Privacy & Confidentiality

  8. Termination of Services

  9. Limitation of Liability

  10. Changes to These Terms

  11. Contact Information

1. Overview of Services

The Pity Party Club provides a listening-only service where users can vent and express frustrations in a judgment-free environment. Our service is not a substitute for therapy, counseling, or crisis intervention. We do not provide professional advice, diagnosis, or treatment.We also offer branded merchandise for purchase through our online store.

2. Eligibility

By using our services, you confirm that you:

  • Are at least 18 years old.

  • Understand that The Pity Party Club does not offer medical, legal, financial, or professional advice.

  • Acknowledge that our services are for personal expression and emotional release only.

3. No Professional or Crisis Support

  • The Pity Party Club is not a licensed therapy or mental health service.

  • If you are experiencing a mental health crisis, thoughts of self-harm, or require emergency support, please contact a professional resource such as 988 (Suicide & Crisis Lifeline) or seek help from a licensed therapist.

  • Our listeners are not certified counselors, therapists, or crisis responders and are not responsible for the mental or emotional well-being of users beyond providing a listening ear.

4. User Responsibilities

By using our service, you agree:

  • Not to engage in abusive, threatening, or inappropriate behavior toward our listeners.

  • Not to request or expect therapy, legal, or medical advice.

  • To respect time limits on your sessions.

  • To provide accurate booking information when scheduling a session.

5. Payment & Refunds for Services

  • All bookings must be paid for in advance.

  • Due to the nature of our service, all sales are final, and refunds are not provided unless a session is canceled by The Pity Party Club.

  • If you need to reschedule, please do so at least 24 hours in advance.

6. E-Commerce Sales & Return Policy

6.1 Purchase of Merchandise

  • The Pity Party Club offers branded merchandise for sale through our online store.

  • All merchandise is fulfilled and shipped by a third-party print-on-demand service. As a result, processing and shipping times may vary.

  • All orders are subject to availability, and we reserve the right to limit or refuse any order.

  • Prices for merchandise are subject to change at any time without notice.

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6.2 Shipping & Delivery

  • Orders are processed and shipped directly from our print-on-demand provider.

  • The Pity Party Club is not responsible for shipping delays caused by the fulfillment provider, carrier issues, or customs processing.

  • The Pity Party Club is not responsible for lost or stolen packages once shipped.

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6.3 Returns & Refunds

  • Merchandise may be returned within 14 business days of delivery for a refund or exchange.

  • Items must be unused, in original packaging, and in resellable condition to qualify for a return.

  • Because our products are made on demand, we do not accept returns for buyer’s remorse or incorrect size selection. Please review size charts and product details carefully before purchasing.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • To initiate a return, please contact us at [Insert Email] with your order details.

7. Privacy & Confidentiality

  • We prioritize your privacy and take reasonable steps to protect your personal information.

  • Information We Collect: We may collect your name, email address, and payment details when you book a session or purchase merchandise. We do not collect or store sensitive personal data.

  • How We Use Your Information: Your information is used solely for booking, service delivery, customer support, and order fulfillment. We do not sell or share your information with third parties.

  • Session Privacy: Our sessions are not recorded, and we do not share personal details discussed in conversations.

  • Legal Disclosure: We may disclose information if required by law or if we believe someone is in immediate danger. In such cases, we may contact emergency services or other relevant authorities.

  • Data Security: We implement security measures to safeguard your data. However, no online service can guarantee absolute security, and users should take their own precautions when sharing personal information.

  • Your Rights: You may request access to, correction of, or deletion of your personal information by contacting us at thepitypartyclub@gmail.com.

8. Termination of Services

The Pity Party Club reserves the right to:

  • Refuse service to any user who violates these Terms & Conditions.

  • Discontinue or modify services at any time without prior notice.

9. Limitation of Liability

  • The Pity Party Club is not liable for any emotional distress, damages, or losses resulting from the use of our services.

  • We make no guarantees about specific outcomes from using our service.

  • For merchandise orders, The Pity Party Club is not liable for printing or shipping issues related to the third-party fulfillment provider.

10. Changes to These Terms

  • We may update these Terms & Conditions periodically. Any changes will be posted on this page and will take effect immediately upon posting.

11. Contact Information

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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